Terms of Service
Defines account rules, deposit and withdrawal terms, and prohibited conduct across all pinoqq lobbies and sportsbook markets.
LEGAL REFERENCE
Your privacy matters to us
We take your account security and data protection seriously. This privacy policy explains exactly how pinoqq collects, uses and safeguards your information — from your first login through...
Account ProtectionPayment SecurityData TransparencyIndonesia CompliantYour Control
What we collect and why
When you open your pinoqq account, we collect information needed to verify your identity, process deposits and withdrawals, and keep your account safe. This includes your name, contact details, payment information for DANA, OVO, GoPay and QRIS transactions, and gameplay data. We use this information to deliver our service, comply with local regulations in supported regions, prevent fraud and respond to your
support requests. Your data is encrypted and stored securely. We never sell your personal information to third parties. We share data only with payment processors and compliance partners where necessary to operate the platform.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions about your privacy?
Team online
Email us
Contact our privacy team directly with any concerns or requests about your personal data. We'll respond within 48 hours.
Live chat
Jump into live chat during business hours to discuss privacy settings, data requests or account security questions instantly.
Support portal
Browse our support articles or submit a formal data request through your account dashboard in the Help section.
WHY THIS PLATFORM
How we earn your trust
Encryption standard
All data transfers use industry-standard TLS encryption. Your passwords and payment details are hashed and never stored in plain text.
Regular audits
We conduct third-party security audits annually to identify and fix vulnerabilities before they become risks to your account.
Transparent logs
Your account activity — logins, deposits via DANA, OVO, GoPay, QRIS, and gameplay — is logged and visible to you...
Compliance first
We follow data protection laws in Indonesia and supported regions, including ID verification and anti-money-laundering requirements.
No unauthorized sharing
We never share your email, phone or payment methods with marketing partners or advertisers without your written consent.
Data retention limits
We keep your data only as long as necessary to serve you and comply with regulations. Closed accounts are purged...
WHY THIS PLATFORM
Consistency across our policies
Payment Terms
Covers DANA, OVO, GoPay and QRIS transaction fees, processing times, and refund procedures specific to each payment method.
Cookie Policy
Explains how we use cookies and trackers to remember your login, game preferences and language settings on pinoqq.
Dispute Resolution
Sets out how we handle complaints about account closures, lost funds or gameplay disputes through our support team.
Data Subject Rights
Describes your right to access, correct, delete or port your personal information upon request from our privacy team.
Third-Party Vendors
Lists our payment processors, analytics partners and live dealer providers and confirms they follow equivalent privacy standards.
Policy Updates
We notify you by email if this privacy policy changes materially. Continued use of your account means you accept updates.
AT A GLANCE
Privacy protections built in
01
Two-factor authentication
Enable SMS or app-based 2FA in your account settings to add a second security layer beyond your password.
02
Session timeout
Your pinoqq lobby automatically logs you out after 15 minutes of inactivity to prevent unauthorized access on shared devices.
03
Device management
View all active login sessions and IP addresses tied to your account. Remotely log out of devices you don't recognize.
04
Payment masking
Your DANA, OVO, GoPay and QRIS account details are never shown in full on receipts or email confirmations — only last four digits.
05
Privacy controls
Choose whether your account appears in leaderboards or whether pinoqq shares activity summaries with connected social accounts.
06
Data deletion
Request permanent deletion of your account and all personal data. We'll process your request within 30 days of verification.
Privacy policy FAQs
We retain your data for 90 days after closure to process pending withdrawals and comply with local regulations. After that, all personal information is permanently deleted from our systems.
No. Your payment information is shared only with payment processors required to complete your transactions. We never sell or rent this data to marketing partners, advertisers or other third parties.
Yes. Log into your account, go to Settings > Privacy, and select 'Download my data'. We'll email you a complete copy within 7 days of verification.
Passwords are encrypted using bcrypt hashing before storage. We never email or message you asking for your password. Always log in directly via pinoqq.app — never through suspicious links.
We'll lock your account immediately and contact you by email and SMS. You'll need to verify your identity before regaining access to protect against fraud or unauthorized deposits.
No. Our cookies work only within pinoqq to remember your preferences and keep you logged in. We don't track you on external websites or share browsing data with advertisers.
Go to Settings > Account Details to update your name, phone or email directly. For payment method changes, delete the old DANA, OVO, GoPay or QRIS entry and add the new one.